I found the overall experience satisfactory. However, I encountered an issue that I believe needs addressing. During our meal, our server introduced truffle as an enhancement but did not mention that it would incur an additional cost. I only noticed this charge when the bill arrived, which was quite surprising. Clear communication regarding extra charges is crucial to ensure a positive dining experience. While I appreciate the quality of the food and the attentive service, I believe that staff should inform customers about any additional costs upfront. This transparency would prevent any confusion and enhance customer satisfaction. I hope my feedback helps improve the dining experience for others.
店舗からの返信
Thank you very much for coming to our restaurant yesterday. We apologize for the truffle. From today, we will provide information in a form that clearly shows the price and other details. Thank you very much for your valuable opinion. Best regards, MOTOI